Maintenance & Support Services

Reliable maintenance and technical support services to keep your websites and applications secure, updated, and running smoothly.

What We Offer

Ongoing support services designed for long-term stability and performance

Website & Application Maintenance

Regular updates, monitoring, and maintenance to ensure your website or application remains stable and secure.

Bug Fixes & Issue Resolution

Quick identification and resolution of bugs, errors, and functional issues to minimize downtime.

Performance Optimization

Speed optimization, database tuning, and performance improvements to ensure smooth user experience.

Security Updates & Monitoring

Security patches, vulnerability fixes, backups, and monitoring to protect your digital assets.

Our Maintenance & Support Expertise

Reliable ongoing support to keep your digital products secure, fast, and updated

Website Maintenance

Regular updates, backups, performance tuning, and security monitoring.

Application Support

Ongoing support for web apps, mobile apps, and SaaS platforms.

Bug Fixes & Enhancements

Quick issue resolution and feature improvements based on usage.

Security & Monitoring

Uptime monitoring, malware protection, and vulnerability patching.

Performance Optimization

Speed improvements, database optimization, and server tuning.

Content & Data Updates

Text, image, product, and data updates as per business needs.

Maintenance Models We Offer

Flexible engagement models based on your business requirements

Monthly Maintenance

Dedicated monthly support for updates, fixes, and monitoring.

Hourly Support

Pay only for the hours used for fixes or enhancements.

AMC (Annual Maintenance Contract)

Long-term support plans with priority response and stability.

On-Demand Support

Emergency fixes and urgent technical support when needed.

Dedicated Resource

A dedicated developer or support engineer for your project.

Custom Maintenance Plan

Tailored support model based on application complexity.

Maintenance Service Level Agreement (SLA)

Clear response times and support commitments you can rely on

Critical Issues

Response Time: Within 2–4 hours
Examples: Website down, app crash, security breach

High Priority Issues

Response Time: Within 6–8 hours
Examples: Major feature not working, payment issues

Medium Priority Issues

Response Time: Within 24 hours
Examples: UI bugs, performance degradation

Low Priority Requests

Response Time: 48–72 hours
Examples: Content updates, minor changes

Communication Channels

Support via email, ticket system, or dedicated communication channel based on the selected maintenance plan.

Monitoring & Reporting

Regular system monitoring, issue tracking, and periodic performance reports.

SLA response times may vary based on selected maintenance plan, application complexity, and business hours. Final terms are defined in the service agreement.

Our Maintenance Process

A proactive approach to ensure stability and performance

1. System Audit

Review existing code, infrastructure, and performance.

2. Issue Identification

Detect bugs, vulnerabilities, and performance bottlenecks.

3. Fixes & Updates

Apply patches, updates, and required improvements.

4. Testing & Validation

Ensure fixes are stable and error-free.

5. Monitoring

Track uptime, performance, and security continuously.

6. Reporting & Support

Regular reports and ongoing technical assistance.

Why Choose Smitech Development

Maintenance & Support – FAQs

Why is maintenance important after project delivery?

Regular maintenance ensures security, performance, and long-term stability.

Do you support projects built by other companies?

Yes, we provide maintenance and support for third-party projects after audit.

What response time do you offer?

Response times depend on the selected maintenance model.

Is maintenance available for mobile apps and SaaS?

Yes, we support websites, mobile apps, SaaS platforms, and APIs.

Need Reliable Maintenance & Support?

Let us handle the technical side while you focus on growing your business.


Request Support Consultation